The IT Support Service Desk is the central point of contact for IT queries from HC-One staff in care homes, Support Office and remotely. The Service Desk strives to set the standard of behaviour for customer engagement, playing a key customer advocacy role, developing, and delivering services that support our user needs and inform IT Services delivery.
The team act as user champions, offering specialist advice and support on IT-related issues while providing customers with the best possible service and conveying a sincere willingness to help. The Service Support Analyst role is essential in providing technical IT support and assistance to the whole HC-One Group.
IT Service Support Analysts are information professionals and advocates of excellent customer service. You will report to an IT Service Desk Lead and work within a team of Service Support analysts to resolve a wide range of user issues and requests relating to IT services.
Fielding a wide range of contacts via Telephone, email, IT portal and walk ups, you will manage the resulting incidents and service requests through to conclusion, in line with incident management and request fulfilment processes measured against Service Desk objectives and ITIL Best Practices.
Closing Date: Friday 20th September 2024