As the Customer Marketing Lead for HC-One, you will play a key role working collaboratively with stakeholders across the organisation to ensure our customer journey and communications to families protects and builds our reputation as the UK’s kindest care home provider.
Your primary role will be to craft communications and letters to our residents and families, to generate customer feedback and insight, and to develop action plans and business cases to support the improvement of our customer journey.
You will help ensure that all direct communications to families from across the organisation align to our core brand narrative and comply with all our regulatory and GDPR/data protection requirements.
You will also be responsible for supporting the business to listen and learn from its customers by working in partnership with other teams (IT, customer care, commercial and operations) to collect real-time feedback from our families then share and act on the learnings.
This role is Hybrid working (in the north east) or remote working.