At HC-One, we believe that our colleagues are our greatest asset. We are on a mission to create an exceptional colleague experience that fosters loyalty, growth, and wellbeing. As the Head of Colleague Experience, you will play a pivotal role in shaping our people practices and ensuring that every colleague feels valued, supported, and empowered right from their first moment with us.
You will lead the charge in developing our ‘Colleague Journey’, transitioning our current change programme into the embedding of operational practices that deliver outstanding colleague experiences. From role generation through to offboarding, your focus will be on creating a simple, seamless, meaningful, and fulfilling experience for all our colleagues. Your efforts will contribute to a positive and inclusive workplace culture where colleagues choose to stay, and are able to thrive and grow.
The role will have direct responsibility for the foundations of enabling a great colleague experience, including employee relations; engagement; equity, diversity and inclusion (ED&I); and wellbeing. Further, you will be at the forefront of leading transformation in our organisational way of working to ensure we deliver a truly compelling experience for our colleagues. One that delivers on our commitments and enables all colleagues to feel like they belong.
Main Responsibilities
Championing the Voice of the Colleague: You’ll be a primary advocate for our colleagues, ensuring their perspectives are heard and considered in all decision-making processes, as well as into the design of our products and services. Whilst continually developing the future vision for colleague experience at HC-One and taking a leading role in shaping and influencing our organisational culture.
Oversight of Key People Aspects: You and your team will have direct responsibility for engagement, employee relations, equity, diversity and inclusion, and wellbeing initiatives, which contribute to broader organisational outcomes. You’ll ensure that spaces are created for best enabling ideation, learning, and the iteration of our ongoing development in these areas and, importantly, generate sustainable practices that are able to translate into our everyday.
Driving Loyalty: Your primary mission will be to drive loyalty among our people by creating a compelling and constantly evolving colleague experience, which sets, upholds and balances our enterprise standards with both the promotion and realisation of a personalised experience tailored to the individual
Employee Relations and ED&I Strategy: You’ll lead on our company-wide approach to fostering positive Employee Relations, interfacing with key internal and external stakeholders. Further, you’ll also contribute to helping shape and steer our ED&I strategy ensuring this is embedded within our colleague experience and further amplifies the cultural qualities we strive to uphold.
HR Administration: You’ll oversee our HR Helpdesk service administration team to ensure efficient and effective support for colleagues and people leaders, through ensuring simplicity of service and process design. From data, systems, processes, and policies, to the behaviours and standards required to instil service excellence and a continuous improvement mindset, you’ll take our approaches to the next level.
Collaboration across the People Team & wider Business: Partnering with other teams within the People function and wider business will form part of the everyday. Ensuring that the design of the optimum colleague experience – end-to-end – resonates throughout all people-related activities, and that we measure, monitor and can best predict outcomes in order to identify further areas of improvement .
Strategic Influence: You’ll contribute to our broader organisational objectives and ongoing evolution by ensuring alignment through partnership and collaboration with stakeholders across HC-One. Ultimately helping shape aspects of our Resident Journey and Relative Journey by sharing feedback, learnings, insights, and methodology associated with our Colleague Journey activities and tying together the implications of where these journeys intersect.
Innovation in Design: Horizon-scanning often and using data insights and feedback to continuously innovate and improve the colleague experience; the job is never done as you are constantly assessing the next opportunity and meeting future workforce and organisational needs. We will continually evolve with a view to adding more value each time. You’ll create a learning and experimentation culture; where vision, values, mindset, behaviour can influence our organisational way of working.
Closing Date: 5.00pm, Monday 30th September 2024